Who is SquareHue?
We are you. We are designers, web geeks, artists and analysts with a simple goal: to curate the latest fashion nail polish colors and provide them at an affordable price to our customers.
Do you have a store? Can I visit?
Square Hue is a membership online store only.
Is SquareHue sustainable?
Beyond using recycled materials to prepare and package our products, Square Hue makes an effort to minimize waste wherever we can. Our monthly model allows us to have a highly controlled inventory which saves materials and results in less waste. We are constantly striving to improve the sustainability of our daily operations and business practices.
Who do I contact about PR and/or marketing?
Send your public relations, marketing and partnership inquiries to email@example.com.
How can you offer high quality products so affordably?
Because our team manages everything – from design, to manufacturing, to retail – we have cut out those greedy middlemen to bring you the highest quality nail polish at an affordable price.
Where do you design and produce your nail polish?
Every month, our Miami based curators source colors based on the preferences of latest fashion trends.
Can I order nail polish colors from previous months?
Can I see the colors before they ship?
As such, we do not speculate around any future product releases, directly comment on such speculation, nor discuss any products until they are finally released.
Why should I join?
Joining Square Hue gives you easy access to affordable and stylish new nail polish colors every month. No more standing in front of a display at your local store to randomly decide what color to choose.
Am I committing to anything by joining?
When and how will I be charged?
What forms of payment do you accept?
Square Hue accepts Visa, MasterCard, American Express, Discover & Dinners Club. We do not accept personal checks, money orders. If you feel strongly about any of these methods of payment, shoot us a note and we’ll try to make it happen in the near future.
Can I return my order?
Absolutely. If you’re not completely satisfied with the quality of your SquareHue purchase, or if you believe you’ve received a defective item, you can return it for a full refund excluding shipping charges. The full Collection box (including three polishes) must be returned in its original packaging within 15 days of receipt and must have a Return Authorization number. Please contact us at firstname.lastname@example.org and include your name and order number for return instructions.
What is the monthly billing cycle?
Once you become a member you are charged for the following month’s shipment – e.g. if ordering in November, you are paying to receive December colors. On the following month and each month thereafter, you will receive an invoice on your subscription date reflecting the following month’s order. Orders are shipped in the first week of each month.
How do I cancel my membership?
If you wish to leave, you can do so at any time by logging in to your account and selecting the cancel option under your account status. Once canceled, you will no longer be charged for future renewals. You may also opt to suspend (pause) your account at any time – the difference is that you’d still have access to your account and keep your current membership price, and can opt to re-activate your account any month you wish. You may also cancel or pause it by e-mailing email@example.com. We would be grateful for any feedback or details you can share about why you decided to cancel your membership.
I canceled my membership but still received a box. How did that happen?
If you canceled but still received a box it is because you canceled after your subscription renewal date.