Frequently Asked Questions (FAQs)

Included here is a list of the most commonly asked questions. If you find that the question you have has not been properly addressed or have any other question or comment please visit our Contact Form page.


Who is SquareHue?

We are you. We are designers, web geeks, artists and analysts with a simple goal: to curate the latest fashion nail polish colors and provide them at an affordable price to our customers.

Do you have a store? Can I visit?

SquareHue is a membership online store only.

Is SquareHue sustainable?

Beyond using recycled materials to prepare and package our products, SquareHue makes an effort to minimize waste wherever we can. Our monthly model allows us to have a highly controlled inventory which saves materials and results in less waste. We are constantly striving to improve the sustainability of our daily operations and business practices.

Who do I contact about PR and/or marketing?

Send your public relations, marketing and partnership inquiries to


How can you offer high quality products so affordably?

Because our team manages everything – from design, to manufacturing, to retail – we have cut out those greedy middlemen to bring you the highest quality nail polish at an affordable price.

Where do you design and produce your nail polish?

Every month, our Miami based curators source colors based on the preferences of latest fashion trends.

Can I order nail polish colors from previous months?

We produce limited quantities of the monthly colors. We do, however, keep a small number of collection boxes for refunds, exchanges, replacements, etc. After 3 months of the release of a collection we will place this small quantity for sale in our shop. Keep checking back or email us a if you have any questions on previous collection sets.

Can I see the colors before they ship?

SquareHue does not issue color previews. We work to offer our subscribers the latest trends in nail polish colors so that they can always stay up-to-date and fashionable. Our goal is to build a relationship with our subscribers where they will trust our color choices and ultimately be encouraged to try polish colors that they would never choose themselves.
As such, we do not speculate around any future product releases, directly comment on such speculation, nor discuss any products until they are finally released.


Why should I join?

Joining SquareHue gives you easy access to affordable and stylish new nail polish colors every month. No more standing in front of a display at your local store to randomly decide what color to choose.

Am I committing to anything by joining?

By joining you are committing to a monthly service. SquareHue is committed to making your experience as hassle free as possible so we’ve made canceling and placing your subscription on-hold very easy…much too easy. 😉 Simply log into your “My Account” and click on the “Cancel” or “Suspend” (ON Hold) buttons….now that was easy.

When and how will I be charged?

Purchases made through the online store will be instantly charged to your credit card. All charges and prices indicated on SquareHue are in USD. We will then charge your credit card on a recurring monthly basis on the day of your initial purchase, i.e. if you subscribed on the 15th of the month you will be charged on the 15th of each month as long as you remain an active subscriber.

What forms of payment do you accept?

SquareHue accepts Visa, MasterCard, American Express, Discover & Diners Club. We do not accept personal checks, money orders. If you feel strongly about any of these methods of payment, shoot us a note and we’ll try to make it happen in the near future.

Can I return my order?

Absolutely. If you’re not completely satisfied with the quality of your SquareHue purchase, or if you believe you’ve received a defective item, you can return it for a full refund excluding shipping charges. For complimentary shipping orders we will charge a $5 restocking fee. The full Collection box must be returned in its original packaging within 15 days of receipt and must have a Return Authorization number. Please contact us at and include your name and order number for return instructions.

What is the monthly billing cycle?

Once you become a member you are charged for the following month’s shipment – e.g. if ordering in November, you are paying to receive December colors. On the following month and each month thereafter, you will receive an invoice on your subscription date reflecting the following month’s order, i.e. if you subscribed on the 15th of the month you will be charged on the 15th of each month as long as you remain an active subscriber. Orders are shipped in the first week of each month.

How do I cancel my membership?

If you wish to cancel, you can easily do so at any time by logging in to your account dashboard and selecting the cancel option under your subscription status. Once canceled, you will no longer be charged for future renewals. You may also opt to suspend (pause) your account at any time – the difference is that you’d still have access to your account and keep your current membership price, and can opt to re-activate your account any month you wish. You may also cancel or pause your account by e-mailing We would be grateful for any feedback or details you can share about why you decided to cancel your membership.

I canceled my membership but still received a box. How did that happen?

If you canceled but still received a box it is because you canceled after your subscription renewal date.


How much does shipping cost?

SquareHue ships USPS First Class Mail. Currently we ship to all 50 US States and Canada. Shipping is complimentary within the US and $5 for Canadian destinations. If you wish to inquire about shipping to other international destinations, please email us at

When can I expect my order to arrive?

USPS Shipping times vary between 3-10 business days for US Destinations and 7-15 business days for Canadian destinations. Orders are always shipped in the first week of each month. Keep in mind that memberships placed after the first of the month will receive their shipment on the following month.

SquareHue Nail Polish Subscription Box FAQs